During these testing times for the restaurant industry, restaurants need to follow the safety guidelines strictly, to continue running the business and increase the trust among customers. This article is based on the guidelines by FSSAI during covid-19.
Disinfectants that can be used by food businesses
|Chlorine||Perishables products (eg. Meat, Vegetables, Fruits)||Always for food that is consumed raw|
|Quaternary Methyl Butyric Acid||Food contact surfaces||After use|
(Alcohol 70 %)
|Hand sanitisation||As and when required|
Note: Always use chemicals as per directions of manufacturer
Guidelines for restaurants during corona outbreak by FSSAI
- Clean and disinfect the food service area after each meal.
- Disinfect high contact points like card machines, door knobs, billing counters etc. frequently.
- Hand sanitiser stands at the entry of the restaurant.
- Use tongs, gloves etc. avoid direct contact with food.
- Don’t leave ready to eat food in the open.
- Employees should wear masks, gloves, clean clothes, hair net at all times.
- Screen employees for corona symptoms every day
- Wash all food items thoroughly. Use 50 ppm chlorine to clean fruits and vegetables that are consumed raw.
- Encourage pre ordering of food to avoid waiting by customers.
Guidelines for food delivery agents
- Use a mask at all times.
- Avoid high contact points like doorbells, door knobs etc.
- Avoid handling cash, encourage digital payments. In case of card machines sanitise after each use.
- Use hand sanitiser after each pickup and delivery.
Increase customer trust to increase business
Finally, the only way to improve the business is to show customers that buying food from your restaurant is safe. Below are some steps that you can use to increase trust.
- Use a thermometer to check the temperature of everybody entering the restaurant.
- Collect phone numbers for tracking on your POS. This can also help you in increasing your customer database and collect customer feedback, check how you can do it here.
- Using contactless QR code-based menu cards. Checkout a sample here.
- Contactless order processing using captain app and kitchen display system.
- Hand sanitiser stands for employees and customers.
- Display the steps you have taken to keep the restaurant safe.
Free feel to contact us at firstname.lastname@example.org if you need any guidance. You can also follow the FSSAI website for new press releases regarding regulations and rules.
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